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Empowering your vision with cutting-edge solutions and dedicated support.
Explore Our SolutionsAreas of Expertise: After-Hours Call Services
We provide comprehensive after-hours call management solutions tailored to the unique needs of strata properties. Whether it’s a late-night emergency or a simple inquiry, we ensure every call is handled professionally and with care.
Emergency Call Handling
Our expert team is ready 24/7 to manage critical after-hours emergencies, ensuring prompt and appropriate responses when it matters most.
Learn MoreMaintenance Requests
We efficiently log and dispatch all maintenance requests, ensuring properties are well-maintained even outside standard business hours.
Learn MoreResident Support
Providing courteous and effective support to residents for all their after-hours inquiries and concerns, enhancing satisfaction.
Learn MoreIncident Reporting
Accurate and timely reporting of all incidents, providing clear and detailed records for strata and building managers.
Learn MoreContractor Engagement & Follow-Up
Seamless coordination with trusted contractors, from initial engagement to on-site arrival and follow-up, for efficient problem resolution.
Learn MoreMonthly Detailed Reporting
Receive comprehensive monthly reports with detailed call logs, resolution times, and other key metrics for full transparency.
Learn MoreWhy Choose Us?
Expertly Trained Operators Ready for Any Situation
Our call centre operators are trained by professionals who work in the strata industry every day. They understand what constitutes a strata emergency, from water leaks to building safety issues, and are equipped to handle even the most complex situations with confidence and efficiency.
Clear, Detailed Reporting Every Step of the Way
With our service, you’ll always have a clear record of what happened and when. We provide comprehensive call recordings and meticulously logged cases that are easy to follow. No more confusion or missed details—just straightforward, reliable information at your fingertips.
Instant Alerts to Keep You in the Loop
We don’t just handle emergencies; we keep you informed. Our system sends instant prompts to strata and building managers via email, alerting them to any emergency situations. Whether it’s a plumbing disaster or a security issue, you’ll be in the know—right when you need to be.
Full Contractor Management
From initial engagement to the contractor’s arrival on site, we manage it all. Our team coordinates with trusted contractors to ensure prompt action is taken, providing a seamless experience from start to finish. No more scrambling to find the right person for the job when every minute counts.
Proprietary Software Built for Strata Needs
All your strata plans and emergency contacts are safely stored and managed in our proprietary software, designed specifically for strata emergency assistance. This system ensures your property details are always accessible, accurate, and easy to reference during critical moments.
Hassle-Free Onboarding & Support
Starting or transferring over is a breeze with our client onboarding process. We ensure that everything is set up quickly and efficiently, saving your team valuable time. You’ll be supported every step of the way as we integrate seamlessly into your operations.
About Our Company
At Strata Link, we specialize in managing after-hours calls for strata properties, ensuring seamless communication and prompt responses when it matters most. Our dedicated team is available 24/7 to handle urgent maintenance requests, resident inquiries, and emergency situations, providing peace of mind to property managers, owners, and tenants. With years of experience in strata communication, we prioritize efficiency, professionalism, and reliability in every interaction.
Learn More About UsGet in Touch
Have a project in mind or just want to say hello? Reach out to us!